SHIPPING & RETURNS

SHIPPING POLICY

At Matchateas, we want to make sure that you receive your high-quality Japanese healthy organic matcha green tea as quickly and efficiently as possible. We offer a variety of shipping methods, including standard and expedited shipping, to fit your needs. Our packaging is designed to ensure that your tea arrives in perfect condition, so you can enjoy a genuine and flavourful experience. Shipping costs will be calculated at checkout based on your location and selected shipping method.

RETURN & EXCHANGE POLICY

If for any reason you are not satisfied with your Matchateas healthy organic matcha green tea and accessories purchase, we offer a hassle-free return and exchange policy. Simply contact our customer service team within 14 days of receiving your order, and we will assist you with the return process. We want our customers to be completely satisfied with our products, so we offer a full refund or exchange for any unused and unopened tea products. Please note that shipping costs are non-refundable.